Forward Labs (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, frwd-labs.com, or purchase our research compounds.
1. Information We Collect
We collect information to process your orders and improve your experience:
- Order Information: When you make a purchase, we collect your name, billing and shipping address, email address (such as
millersa0861@gmail.com), and payment details. Payment card information is processed securely by our third-party payment processors; we do not store full card numbers on our servers. - Account & Contact Information: If you create an account or contact our online support team, we collect your name, email, and any information you provide in your message.
- Automatically Collected Information: Like most websites, we collect standard log data, including your IP address, browser type, pages visited, and time spent on pages, using cookies and similar technologies.
2. How We Use Your Information
Your information is used strictly for legitimate business purposes:
- To process and fulfill your orders, including shipping and delivery confirmations.
- To communicate with you about your orders, inquiries, and customer support requests.
- To send you updates, such as newsletter sign-ups, only with your explicit consent.
- To improve our website, product offerings, and ensure the technical functionality of our site.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:
- Service Providers: With trusted third parties who perform functions on our behalf, such as payment processing, shipping carriers (USPS, FedEx), and website analytics. These partners are contractually obligated to keep your data confidential and secure.
- Legal Compliance: If required by law, or to protect the rights, property, or safety of Forward Labs, our customers, or the public.
4. Data Security
We implement industry-standard physical, electronic, and procedural safeguards to protect your data. All transactions are encrypted via Secure Socket Layer (SSL) technology. However, no method of transmission over the Internet is 100% secure.
5. Your Choices & Rights
- Cookies: You can set your browser to refuse cookies, though some site features may not function properly.
- Marketing Communications: You can opt out of promotional emails at any time by following the unsubscribe link in the email.
- Access & Correction: You may request to access, update, or correct your personal information by contacting us.
6. Contact Us
For any questions about this Privacy Policy or your data, contact us at:
- Email: millersa0861@gmail.com
- Support Hours: Sunday–Tuesday, 8:00 AM to 10:00 PM Mountain Standard Time.